Refund policy

At Nolven Lighting, your satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

1. Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition
• The item must not have been installed or modified after delivery
• The item must be returned in its original packaging
• You must provide a receipt or proof of purchase

3. How to Start a Return

To start a return, please contact us at info@nolven-lighting.com with your order number and reason for return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure your return arrives safely.

5. Return Address

Returns must be sent to: 30 N Gould St, Ste N, Sheridan, WY 82801, United States

6. Damages and Issues

Please inspect your order upon reception and contact us immediately at info@nolven-lighting.com if the item is defective, damaged, or if you receive the wrong item. Please include photos of the damaged or incorrect item in your email. We will evaluate the issue and work to resolve it as quickly as possible.

7. Non-Returnable Items

The following items cannot be returned:

• Items that have been installed or modified after delivery
• Items damaged after delivery due to customer misuse
• Gift cards
• Items marked as final sale

8. Exchanges

We do not offer direct exchanges. Please return your original item and place a new order for the item you would like instead.

9. Refunds

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your return and you have not received your refund, please contact us at info@nolven-lighting.com.

10. Contact Information

Store name: Nolven Lighting
Company name: PBEcom LLC
Company address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Wyoming File Number: 2026-001988044
Phone: +1 307-443-5476
Email: info@nolven-lighting.com
Support hours: Monday to Friday | 9:00 AM – 5:00 PM (EST) | Saturday to Sunday | 11:00 AM – 3:00 PM (EST)
We aim to respond to your inquiries within 24 hours.

For details on shipping times and costs, see our Shipping Policy. For payment methods and billing, see our Payment Policy. By making a purchase you agree to our Terms of Service and Privacy Policy.