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Shipping policy

At Nolven Lighting, we are committed to delivering your order as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.

1. General Shipping Information

We currently ship throughout the United States only. We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.

2. Processing Time

Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipping Rates

We offer free standard shipping on all orders within the United States. No minimum purchase is required.

4. Estimated Delivery Times

Here is what to expect once your order has been processed:

  • Processing time: 1–2 business days (Monday to Friday)
  • Transit time: 5–10 business days (Monday to Friday)
  • Total estimated delivery time: 6–12 business days
  • Order cut-off time: 6:00 PM (EST) Eastern Standard Time

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Carrier

We work with trusted shipping partners to ensure your order is delivered safely and on time. Once your order has been dispatched, you will receive a confirmation email containing your tracking number so you can follow your delivery.

6. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on United States regulations or carrier restrictions.

7. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

8. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately at info@nolven-lighting.com. We will work with the carrier to investigate the issue and find a solution as soon as possible.

9. Contact Information

Store name: Nolven Lighting
Company name: PBEcom LLC
Company address: 30 N Gould St, Ste N, Sheridan, WY 82801, United States
Wyoming File Number: 2026-001988044
Phone: +1 307-443-5476
Email: info@nolven-lighting.com
Support hours: Monday to Friday | 9:00 AM – 5:00 PM (EST) | Saturday to Sunday | 11:00 AM – 3:00 PM (EST)
We aim to respond to your inquiries within 24 hours.

For information on returns and refunds, please see our Return & Refund Policy. For payment methods and billing, see our Payment Policy. By placing an order you agree to our Terms of Service and Privacy Policy.